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It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
PixelPE
11 1 1 75,550
Level 2
10-22-201608:27 AM
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Product: HP Z420
Operating System: Microsoft Windows 10 (64-bit)
Hi everyone,
For the life of me, there are two devices in the device manager I can't get to update:
PCI Serial Port
SAS Controller
Under both device, that is the last 2 timestamp description that is noted:
PCI Serial Port
1)
Device PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05\3&11583659&0&B3 requires further installation.
2)
Device PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05\3&11583659&0&B3 was configured.
Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: ACPI\PNP0A08\0
I believe it's the Vantec PCIe RAID Host Card (UGT-ST644R). I've installed the Win10 drivers... but it won't seem to go away.
1)
Device PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05\4&a95f37b&0&0088 was configured.
2)
Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_1D3E&SUBSYS_1589103C&REV_05\3&11583659&0&88
Device PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05\4&a95f37b&0&0088 requires further installation.
I'm not sure what I am support to do now... Any suggestions on how to solve this would be fantastic!
Cheers,
-Richard
Solved!Go to Solution.
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- HP Z420
- Microsoft Windows 10 (64-bit)
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3 people had the same question
I have the same question
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Accepted Solutions
Paul_Tikkanen
164,009 40,190 26,289 75,465
Level 22
10-22-201609:53 AM - last edited on 07-12-202109:07 AM by AgathaV
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Hi, Richard:
The PCI Serial Port device needs this driver...
This package contains the Intel Management Engine Software version 11.0 for the supported Workstation models and operating systems. This package installs the latest Management Engine Interface (MEI) and Serial-Over-LAN (SOL) drivers, as well as Intel Management and Security Status (IMSS), to support Intel Active Management Technology (AMT) versions 8.x and 9.x.
https://support.hp.com/us-en/drivers
Try manually installing the driver if the auto install method doesn't work.
Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted.
[Intel.NTamd64]
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1E3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1DBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A13D&CC_0700"
The 2nd device is an Intel SAS Controller and needs this driver...
This package contains the Intel Rapid Storage Technology Enterprise (RSTe) Drivers and Graphical User Interface (GUI) for serial ATA (SATA) RAID controllers in supported workstation models that are running a supported Microsoft Windows Operating System.
ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72212.exe
Again, try manually installing the driver if the auto install doesn't work.
Here is a partial copy and paste of the driver setup information file which shows support for the ID you posted.
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D60&CC_0107
%Intel_SATA_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D61&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D62&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D63&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D64&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D65&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D66&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D67&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D68&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D69&CC_0107
%Intel_SATA_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D6A&CC_0107
%Intel_SATA_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D6B&CC_0107
;
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Paul_Tikkanen
164,009 40,190 26,289 75,466
Level 22
10-22-201609:53 AM - last edited on 07-12-202109:07 AM by AgathaV
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Hi, Richard:
The PCI Serial Port device needs this driver...
This package contains the Intel Management Engine Software version 11.0 for the supported Workstation models and operating systems. This package installs the latest Management Engine Interface (MEI) and Serial-Over-LAN (SOL) drivers, as well as Intel Management and Security Status (IMSS), to support Intel Active Management Technology (AMT) versions 8.x and 9.x.
https://support.hp.com/us-en/drivers
Try manually installing the driver if the auto install method doesn't work.
Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted.
[Intel.NTamd64]
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1E3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1DBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A13D&CC_0700"
The 2nd device is an Intel SAS Controller and needs this driver...
This package contains the Intel Rapid Storage Technology Enterprise (RSTe) Drivers and Graphical User Interface (GUI) for serial ATA (SATA) RAID controllers in supported workstation models that are running a supported Microsoft Windows Operating System.
ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72212.exe
Again, try manually installing the driver if the auto install doesn't work.
Here is a partial copy and paste of the driver setup information file which shows support for the ID you posted.
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D60&CC_0107
%Intel_SATA_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D61&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D62&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D63&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D64&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D65&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D66&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D67&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D68&CC_0107
%Intel_SAS_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D69&CC_0107
%Intel_SATA_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D6A&CC_0107
%Intel_SATA_RAID.Desc% = Intel_SCU_iaStorS_Inst,PCI\VEN_8086&DEV_1D6B&CC_0107
;
Tags (2)
- Tags:
- HP Z420
- Microsoft Windows 10 (64-bit)
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PixelPE
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11 1 1 75,453
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10-22-201602:00 PM
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That did it. You rock!
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Paul_Tikkanen
164,009 40,190 26,289 75,450
Level 22
10-22-201602:06 PM
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Glad to have been of assistance.
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anonwatch
19 0 1 39,413
Level 2
09-15-201908:18 AM
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ya that did not solve the issue at all already had that driver installed and nothing changed at all.
AnonWatch
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